top of page

RETURN & REFUND POLICY

1. At Decision Rich, we are committed to providing high-quality products and services. If you are not fully satisfied with your purchase, we offer a straightforward return and refund policy to ensure your experience with us is positive.

2. Eligibility for Returns

  • Returns are accepted within 30 days of the purchase date.

  • The product must be unused, in its original condition, and in the original packaging.

  • Proof of purchase, such as a receipt or order confirmation, is required to process your return.

3. Non-Returnable Items

  • Digital products or downloadable software.

  • Customized or personalized products.

  • Products marked as final sale or non-returnable at the time of purchase.

4. Return Process

  • Contact our Customer Support team at care@decisionrich.com or to initiate a return.

  • Once your return request is approved, you will receive instructions for returning the item.

  • Pack the item securely and include the proof of purchase.

  • Ship the item to the address provided by our Customer Support team. Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.

5. Refunds

  • Refunds will be processed once the returned item is received and inspected.

  • If the return is approved, the refund will be issued to the original payment method within 7-10 business days.

  • Shipping and handling fees are non-refundable unless the return is due to an error on our part.

6. Exchanges We offer exchanges for defective or damaged items. If you need an exchange, please contact our Customer Support team within 30 days of the purchase date.

7. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact our Customer Support team immediately.

  • Provide a description of the issue and photos, if applicable.

  • We will provide a replacement or refund at no additional cost.

8. Cancellation Policy

  • Orders can be canceled within 24 hours of purchase for a full refund.

  • If the order has already been shipped, it cannot be canceled but can be returned in accordance with this policy.

9. Contact Us For questions or assistance with returns and refunds, please contact us at:

​

Thank you for choosing Decision Rich. We value your business and are here to ensure your satisfaction.

bottom of page